1. RELEVANCY: If you requested information from the Library, did materials, services or programs delivered to you answer the question you asked and/or satisfy your request for information? Yes No

2.  USER NEED: What books, materials, AV equipment, databases, web sites, services or programs not currently supplied by the Library are needed?  Enter your suggestions in the space provided below, with a brief outline of the reason for your request, and if available any needs assessment conducted (such as committee discussion, literature consulted, staff input etc.):

4.  TIMELINESS/ SPEED OF RESPONSE: If you requested a literature search or required specific articles, were the materials supplied by the Library delivered to you in time to meet your information needs?
Yes No

5. If you answered NO to question 4 this information is REQUIRED:

Did you request RUSH service? Yes No
Was the material requested for an urgent clinical purpose?Yes No
Was the material for an urgent matter pertaining to hospital business? Yes No
Was the delay due to a technical problem with email? Yes No
Did you specify the format you wanted the information delivered in? Yes No
Did you leave contact information where you could be reached? Yes No

7.  ACCURACY: To the best of your knowledge, were the materials, services or programs supplied by the Library accurate in terms of their informational content? Yes No

8. VALIDITY: To the best of your knowledge, were the materials, services or programs supplied by the Library from reputable sources of information? Yes No

9. CURRENCY: Were the materials, services or programs provided by the Library current (i.e., recent articles, or up-to-date information?) Yes No

10. CUSTOMER SERVICE: Did library personnel respond to your needs in a professional and courteous manner? Yes No

In the space below, please share any comments you have about library materials, services, programs and customer service that relate to the questions above:

 

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