Library User Survey - Watson W. Wise Medical Research Library - The University of Texas Health Center at Tyler

Library Ongoing Needs Assessment Form
The Library appreciates your cooperation in completing the following survey as a part of the Library's Performance Improvement Program.
Use this form to comment on services or suggest new materials. Fill out all or in part as desired.

1. RELEVANCY: If you requested information from the Library, did materials, services or programs delivered to you answer the question you asked and/or satisfy your request for information? Yes No

2. USER NEED: What books, materials, AV equipment, databases, web sites, services or programs not currently supplied by the Library are needed? Enter your suggestions in the space provided below, with a brief outline of the reason for your request, and if available any needs assessment conducted (such as committee discussion, literature consulted, staff input etc.):

3. ACCESS: Were you able to access the Library facility or resources in a timely fashion to meet your information needs? Yes No

4. TIMELINESS/ SPEED OF RESPONSE: If you requested a literature search or required specific articles, were the materials supplied by the Library delivered to you in time to meet your information needs?
Yes No

5. If you answered NO to question 4 this information is REQUIRED:

Did you request RUSH service? Yes No
Was the material requested for an urgent clinical purpose?Yes No
Was the material for an urgent matter pertaining to hospital business? Yes No
Was the delay due to a technical problem with email? Yes No
Did you specify the format you wanted the information delivered in? Yes No
Did you leave contact information where you could be reached? Yes No

6. FORMAT: Were the materials, services or programs provided by the Library delivered in a format that was easy to use? (i.e. print, web-based, email, videotape, etc.) Yes No

7. ACCURACY: To the best of your knowledge, were the materials, services or programs supplied by the Library accurate in terms of their informational content? Yes No

8. VALIDITY: To the best of your knowledge, were the materials, services or programs supplied by the Library from reputable sources of information? Yes No

9. CURRENCY: Were the materials, services or programs provided by the Library current (i.e., recent articles, or up-to-date information?) Yes No

10. CUSTOMER SERVICE: Did library personnel respond to your needs in a professional and courteous manner? Yes No

In the space below, please share any comments you have about library materials, services, programs and customer service that relate to the questions above:

Tell us how to get in touch with you:

Name    
E-mail   
Tel        
FAX

 Please contact me regarding my comments.

Watson W. Wise Medical Research Library
The University of Texas Health Center at Tyler
11937 US Highway 271
Tyler, TX 75708-3154
Phone: (903)877-2865
Fax: (903)877-2221

Last Update: January 2, 2003
Please send comments to library@uthct.edu

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