The Medical Reference Interview

WHO:   is the information for?
             *Sex or age level (child or senior adult) can make a difference in the                     information needed.

WHAT:   is the exact diagnosis?
             *If they do not know, ask them to call their physician or nurse or come back             when they know.  You don't want to give wrong information!

WHERE:   have you looked already?

WHEN:   are you having this test/procedure done?

HOW:   much information do you want?
          *Two types of people:

• Type 1 wants to cope with the situation: "I'm looking for everything on this topic."
• Type 2 wants to turn away from the situation: "Do you have a pamphlet  on this topic?"  Too much informaiton will increase their stress level.

WHY:   do you need this information -- school report or personal need?